Terms and Conditions

Below you can find our Terms and Conditions, Privacy Policy, Cancellation Policy and general House Rules. Please click on the section you want to read to expand it. These are applied for all bookings and use of our websites and services.

Terms and Conditions

Terms and Conditions

We are Happy Island d.o.o. travel agency, Ulica Silvija S.Kranjčevića 6, HR-53291 Novalja, VAT ID: HR29519999936, Travel agency ID code: HR-AB-53-040337618, Mihael Šanko, CEO.

1. Our Agreement With You

Products and Suppliers

We sell a variety of travel services, accommodation in apartments, hotels or hostels; transfers from the airport, etc. owned or offered by our partners (“Suppliers”). Every apartment is displayed as a single listing on our website(s). We are responsible to display correct information online in order to provide the quality service to our guests. However, we are not responsible for possible wrong published information due to an error in typing. Prices published on the website are applied for out of season bookings. Seasonal prices for June, July and August can be different and are not published on our website(s), since in those months price is different from week to week. Please contact us with your travel dates and we will send you an exact price.

Booking process

Booking with us is simple and fast. First, you send us an inquiry through any of contact forms on our website, and we reply with available options and prices. When you decide to book we will send you an offer with information about the exact apartment you are booking, prices and fees applied, and information about deposit payment. After a deposit is paid for your booking is confirmed and we will send you a Voucher. Voucher is official proof of booking. Please keep your Voucher handy during check-in, either printed on paper on your phone or tablet.

Deposits and Payment

There are two payment options when booking with us: you can pay full amount up front to confirm the booking or you can pay a deposit to confirm the booking, and pay the rest amount any time until 30 days before arrival date. Deposit is 50% of total cost unless stated otherwise in our offer. Please keep in mind that booking is confirmed after cleared payment, and we can guarantee apartment availability only after payment is cleared.

Documentation

Our general practice is to send documents to our customers electronically whenever possible. We reserve the right to charge an administration fee should you make a request for such documents to be sent as a hard copy.

Cancellations and Changes

If you cancel your booking anytime after confirmation, until 30 days before arrival, you will receive a refund of 50% from total price. If you cancel your booking 30 days before arrival or less, there is no refund. We might charge you for payments processing fees when making a refund. For airport transfers no refund is available. No show reservations are non-refundable and must be paid in full. For all other details our Cancellation Policy applies.

House rules

By booking an apartment you are agreeing to be bound by house rules stated on the website and/or in the apartment. Some apartment owners require a security deposit that will be returned to you upon check-out. Deposit amount will be stated in voucher or on apartment page. Please make sure you have a deposit ready on check-in. During your stay in an apartment(s) please make sure to follow house rules. In the case of any problem, you can always contact us.

In extremely rare situations where you are not following house rules and your behavior is having an impact on other guests in the house and their safety or ability to rest (i.e. extreme noise, party in the house, non-compliance with house manager warnings, etc.), we keep the right to decline further service. You will be warned about your behavior by house manager well in advance and will be given several opportunities to follow house rules before service is terminated. In case you need any assistance or want to speak to us, please give us a call. In case service is terminated because of your non-compliance with house rules, no refunds are made whatsoever.

Damage to apartment property

By booking an apartment you are agreeing to be responsible for any possible damage to the apartment or house property during your stay, no difference if the damage is made by you or any other person that you let in the apartment. It is strongly recommended to check apartment for any damages on check-in and point them to house owner/manager. House owner/manager will check the apartment on checkout and in a case of any damage, you will be held responsible. Please try to keep calm in situations like this, and contact us immediately so we can solve the problem for everyone.

2. Your Agreement With Us

Your Acceptance of these Terms and Conditions

By booking your arrangement with us or using our website, you are agreeing to be bound by the terms of this Agreement. You agree on behalf of yourself and those you represent to comply with all such terms and conditions, including the payment of all amounts when due. You agree that any violation of any such terms and conditions may result in (a) the cancellation of your reservation, (b) your forfeiture of any monies paid for your reservation, (c) you being denied access to the applicable travel related product or service, and (d) our right to debit your account for any costs we incur as a result of such violation.

You represent and warrant that (a) you are of sufficient age to use our services and website and can create binding legal obligations in connection with your use, (b) you are legally authorized to act on behalf of those you represent and accept these terms and conditions on their behalf, and (c) the information supplied by you or members of your group is true and correct. You are responsible for informing such other persons of all terms and conditions applicable to their travel arrangements. You understand that you are financially responsible for any use of our services or website by you and those using your name or account.

If You Cancel or Change Your Booking

If you cancel your arrangements, you may be entitled to a partial refund. If you decide to cancel arrangements before the balance due date, any deposits paid are non-refundable. Refer to our cancellation policy.

If You Have A Complaint

If you have a problem during your holiday, please inform the house/hotel/hostel owner or representative immediately. Should they be unable to resolve the matter, please immediately contact us. If you fail to timely contact us, we will not be permitted the opportunity to investigate your complaint and attempt to rectify any error while you are away, and this may affect your rights under this Agreement.

All complaints can be delivered to us by email info@novalja.me, phone +385989773426, or in letter to Happy Island d.o.o. travel agency, Ulica Silvija S.Kranjčevića 6, HR-53291 Novalja, Croatia.

We will answer to all your complaints not later than 15 working days.

Travel Documents and Destinations

It is your responsibility to ensure that all of the details on your travel documents are correct and to bring to our attention any errors or discrepancies immediately. Your travel documents are valuable and should be safeguarded as if they were cash. It is not always possible to replace travel documents in the case of loss, theft, damage, etc.

Prior to booking international travel, we recommend that you review any prohibitions, warnings, and advisories applicable to your destinations. By offering travel to any particular destination, we do not represent that travel in such destination is safe or without risk.

Passport, Visa and Immigration Requirements

It is your responsibility to fulfil the passport, visa and other immigration requirements applicable to your itinerary. You should confirm these with the relevant embassies and/or consulates. We do not accept any responsibility in the case of you being unable to travel due to not complying with any such requirements.

Insurance

Travel insurance is a vital part of your arrangements. We strongly recommend that you have taken out adequate insurance for the duration of your journey. We are not responsible to arrange an insurance for you, that is your decision only.

Use of our Services and Website

You agree you will only use our website or services to make legitimate reservations or purchases and shall not make speculative, false or fraudulent reservations or reservations in anticipation of demand. You will only use our website and services in compliance with applicable law.

Without our prior written permission, you may not (a) access, monitor or copy any content or information on our website using any “robot”, “spider” or other automated or manual device or program, (b) deep link to any portion of our website, or (c) “frame” or incorporate any portion of our website into any other website.

Our website may contain links to third party websites that we provide only as a convenience to you. You should take precautions to ensure that whatever links you access are free of viruses, worms, trojan horses or other destructive mechanisms The existence of these links does not imply that we endorse such websites or any included content. We are not responsible for such websites or content or any data privacy practices of such websites.

Indemnification

You agree to indemnify us, and any such parties’ officers, directors, employees and agents from and against any claims, causes of action, demands, losses, damages, or other costs, (including reasonable legal and accounting fees) brought by you or third parties as a result of (a) your breach of this Agreement, (b) your violation of any law or rights of any third party, or (c) your use of our website.

Privacy Policy

You consent to our processing and sharing of personal information about you and other members of your party that you have provided to us in accordance with the terms of and for the purposes set forth in our privacy policy. You represent that you have read and agree to the terms of our privacy policy, which can be found at our website.

3. Additional Terms

Warranties, Disclaimers, and Limitation of Liability

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PROVIDED BY US OR PUBLISHED ON OUR WEBSITE MAY INCLUDE INACCURACIES OR ERRORS, INCLUDING PRICING ERRORS. WE DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM ALL LIABILITY FOR ANY ERRORS OR OTHER INACCURACIES RELATING TO SUCH INFORMATION THAT APPEARS ON OUR WEBSITE. WE EXPRESSLY RESERVE THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITE AND/OR ON PENDING RESERVATIONS MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, IF AVAILABLE, WE WILL OFFER YOU THE OPPORTUNITY TO KEEP YOUR PENDING RESERVATION AT THE CORRECT PRICE OR WE WILL CANCEL YOUR RESERVATION WITHOUT PENALTY.

WE MAKE NO GUARANTEES ABOUT THE AVAILABILITY OF SPECIFIC PRODUCTS AND SERVICES. WE MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PROVIDED BY US OR CONTAINED ON OUR WEBSITE FOR ANY PURPOSE. THE INCLUSION OR OFFERING OF ANY PRODUCTS OR SERVICES BY US DOES NOT CONSTITUTE OUR ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCT OR SERVICE. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL WARRANTIES THAT OUR WEBSITE, ITS SERVERS OR ANY EMAIL SENT FROM US ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.

IN NO EVENT SHALL WE BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, YOUR ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE OR OUR SERVICES OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE OUR WEBSITE WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IF, DESPITE THE LIMITATION ABOVE, WE ARE FOUND LIABLE FOR ANY LOSS OR DAMAGE WHICH ARISES OUT OF OR IN ANY WAY CONNECTED WITH ANY OF THE OCCURRENCES DESCRIBED ABOVE, THEN OUR LIABILITY WILL IN NO EVENT EXCEED, IN THE AGGREGATE, THE GREATER OF (A) THE SERVICE FEES YOU PAID TO US IN CONNECTION WITH SUCH TRANSACTION(S) ON THIS WEBSITE, OR (B) ONE-HUNDRED DOLLARS (US$100.00) OR THE EQUIVALENT IN LOCAL CURRENCY.

THE LIMITATION OF LIABILITY REFLECTS THE ALLOCATION OF RISK BETWEEN THE PARTIES. THE LIMITATIONS SPECIFIED IN THIS SECTION WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THESE TERMS IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

General

We reserve the right at any time to modify this Agreement without prior notice to you. Please refer to our website at zrce-novalja.info from time to time to review the most current version of the Agreement. Your continued access or use of our website or services signifies your acceptance of the modifications to the Agreement. You may not assign your rights or obligations under this Agreement to any third party. We may terminate this Agreement at any time for any reason, and such termination shall not affect any right to relief to which we are entitled at law or in equity.

This Agreement shall be governed by the laws of Croatia without regard to its conflicts of laws principles. If any provision of this Agreement is found to be invalid, illegal or unenforceable, the enforceability of the remaining provisions will not in any way be affected or impaired.

Privacy Policy

Privacy policy

This privacy policy discloses the privacy practices for Happy Island d.o.o. travel agency and all our websites and services. It will notify you of the following:

  • What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact forms. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. booking an apartment, airport transfer, etc.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on contact page:

  • See what data we have about you if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

We do not collect credit card information. We will never ask you for your credit card number or any other credit card information. All payments are completed by our partners like PayPal and similar services. For that transactions, each partner’s Terms and Conditions and Privacy Policy applies.

While we protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone or via email, found on our contact page.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and address, etc.). This information is used to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Cookies

We are using cookies to give you the best experience on our site. Cookies are files stored in your browser and are used by most websites to help personalize your web experience. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

By continuing to use our website without changing the settings, you are agreeing to our use of cookies.

Sharing

We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

We use an outside credit card processing company to bill users for services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

We partner with property owners and other companies or individuals to provide specific accommodation, transfer, and other services. When the user signs up for these services, we will share names or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collect personally identifiable information.

Surveys & Contests

From time-to-time, our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Newsletter list

By sending an inquiry or downloading an eBook you agree to be added to our mailing list. We promise to keep your email private and will not ever share it with third party. It can only be used to send the newsletter regarding our services and Zrce beach news. We will never spam you and you can always unsubscribe following an instruction in the email received. If you want us to remove your email from the list please get in touch here.

By using our website, making a contact or booking accommodation, transfer or any other service you agree to be bound by this Privacy Policy.

Cancellation Policy

Cancellation Policy

By booking an apartment, room or any other service such as airport transfer, etc. you agree to be bound by our Cancellation Policy below, our Terms and Conditions and Privacy Policy.

If you cancel your booking any time after confirmation, until 30 days before arrival, you will receive a refund of 50% from total price. If you cancel your booking 30 days before arrival or less, there is no refund. Any deposits paid are non-refundable.

For specific bookings, different cancellation policies may apply, but if not stated otherwise in your voucher this policy applies for all bookings.

For airport transfers bookings no refund is available.

We might charge you for payments processing fees, our transaction costs and foreign exchange fees when making a refund.

House Rules

House rules

By booking an apartment you agree to be bound by Happy Island d.o.o. travel agency general House Rules and specific House Rules for the apartment/house in which you are staying. Below you can find our general House Rules:

  • Keep your apartment keys safe. House manager and you are the only ones having access to the key. If you lose your key please contact house manager or contact us immediately.
  • Make sure you are aware of other people in same house or houses near by and respect their privacy.
  • Do not make any noise or listen to loud music at night (from 10 PM to 8 AM) and keep it moderate during the day.
  • Apartments are not in the party zone. Make sure you respect the property and house managers/house owers at all time.
  • Leave the apartment in the state it was found. Before check out please wash the dishes and take out the trash. In case apartment needs special cleaning you may be charged for that.
  • Security deposit is required in most apartments. The exact amount is specified on each apartment page and/or in your voucher. Deposit is paid in cash on check-in. House manager will return the deposit to you in cash on checkout.
  • Please check apartment for any damage on check-in, before you pay the security deposit and notify house manager immediately.
  • You are responsible for damage to apartment property. House manager will check apartment for damage on checkout, and if there is a damage security deposit is used to cover it. You are responsible to pay for damage that exceeds deposit amount.
  • The travel document is required (passport or national ID card) on check-in. House manager will return the document to you shortly or he can make a copy or take a picture of a document for legal obligations of tourist reports.